DO YOU HAVE A QUESTION? SEE IF YOU CAN FIND THE ANSWER BELOW
Please check that all the headphone plugs have been properly connected to the computer (please check whether the computer has one or two minijack inputs – if the computer has one input and the headphones have two plugs, you will need an additional adapter).
Go to the SUPPORT tab and select Downloads. You then need to enter the name of the product you are looking for so that a list of available spare parts for that product will appear.
The available spare parts can be found at the very bottom of the product page under SERVICE PARTS.
Check which D-input or, X-input mode your gamepad works in. Most games should support both modes, unfortunately not all do. Please check with your games specifications to see if they support this type of communication.
Make sure the USB receiver or (if you are using a Bluetooth connection) the computer/laptop/console is at most 50 cm from the device. Also check that there are no sources of interference nearby, e.g. Wi-Fi router, other wireless devices, microwave.
Contact us through the contact form, subject: Help, we will be happy to help you with the pairing process.
We are very sorry, but only some models of our mice have spare sliders included.
We are trying to make sure that all upcoming models come with spare sliders or have them available separately.
We can also suggest that you cut the sliders yourself from a PTFE sheet or use ready-made "dots" type sliders.
Go to the SUPPORT tab and select Downloads. Then you need to enter the name of the product you are looking for so that the appropriate downloads appear.
Available software can be found at the very bottom of the product page under the Downloads tab.
Please wait a while for the device to cool down, and try to start charging again.
If the device still does not charge, please contact us via the contact form, subject: Help.
Make sure you have the latest firmware.
The latest firmware can be found at the very bottom of the product page under the Downloads tab. Alternatively, go to the SUPPORT tab, select Download, and then type in the name of the gamepad.
Please contact Gamedot service at [email protected] or by phone Monday through Friday from 8:00 am to 4:00 pm at 605 183 678.
Two gamepads can be connected, but be sure to pair them one at a time - one at a time, not at the same time.
Also note that each receiver can only be paired with one gamepad.
For example: if you want to connect two gamepads, you must have two separate receivers.
Please check that the steering wheel is connected in the correct order (details available in the device manual).
Please also be sure to connect the steering wheel with a wired pad. If a wireless pad is used, please make sure that the cable used supports data transfer and is not just for charging.
It is important that it is the original controller from the console to which the steering wheel is connected.
We suggest conducting a simple test with your phone's camera:
- Perform is in a darker location.
- Point the camera lens at the sensor/dion in the remote.
- Observe the phone's screen:
- If you see a glowing spot it means that the sensor/pilot is working
- If you do not see any light it probably means: device is not powered, sensor/pilot is defective
Make sure your peripherals are 100% compatible with the Tin 200 adapter.
List of compatible GENESIS brand mice:
- Krypton 770
- Krypton 750
- Krypton 700 G2
- Krypton 555
- Krypton 550
- Krypton 510
- Krypton 220
- Krypton 200
- Krypton 150
- Xenon 800
- Xenon 770
- Xenon 220 G2
- Zircon 330
List of compatible GENESIS brand keyboards:
- RX85
- RX85 RGB
- Thor 420
- Thor 401 RGB
- Thor 400 RGB
- Thor 380 RGB
- Thor 150 RGB
- Thor 100 RGB
- Rhod 500 RGB
- Rhod 420 RGB
- Rhod 400 RGB
- Rhod 350 RGB
- Rhod 300 RGB
Other products may or may not work. It all depends on how much other manufacturers modify the device's signal.
It is also important to use the original controller from the console to which you connect the Tin 200.
We are very sorry, but only some models of our mice have spare sliders included.
We are trying to make sure that all upcoming models come with spare sliders or have them available separately.
We can also suggest that you cut the sliders yourself from a PTFE sheet or use ready-made "dots" type sliders.
Contact us through the contact form, subject: Help, we will be happy to help you with the pairing process.
Please wait a while for the device to cool down, and try to start charging again.
If the device still does not charge, please contact us via the contact form, subject: Help.
Please contact Gamedot service at [email protected] or by phone Monday through Friday from 8:00 am to 4:00 pm at 605 183 678.
We suggest conducting a simple test with your phone's camera:
- Perform is in a darker location.
- Point the camera lens at the sensor/dion in the remote.
- Observe the phone's screen:
- If you see a glowing spot it means that the sensor/pilot is working
- If you do not see any light it probably means: device is not powered, sensor/pilot is defective
Go to the SUPPORT tab and select Downloads. Then you need to enter the name of the product you are looking for so that the appropriate downloads appear.
Available software can be found at the very bottom of the product page under the Downloads tab.
Go to the SUPPORT tab and select Downloads. You then need to enter the name of the product you are looking for so that a list of available spare parts for that product will appear.
The available spare parts can be found at the very bottom of the product page under SERVICE PARTS.
Check which D-input or, X-input mode your gamepad works in. Most games should support both modes, unfortunately not all do. Please check with your games specifications to see if they support this type of communication.
Make sure you have the latest firmware.
The latest firmware can be found at the very bottom of the product page under the Downloads tab. Alternatively, go to the SUPPORT tab, select Download, and then type in the name of the gamepad.
We are very sorry, but only some models of our mice have spare sliders included.
We are trying to make sure that all upcoming models come with spare sliders or have them available separately.
We can also suggest that you cut the sliders yourself from a PTFE sheet or use ready-made "dots" type sliders.
Contact us through the contact form, subject: Help, we will be happy to help you with the pairing process.
Please wait a while for the device to cool down, and try to start charging again.
If the device still does not charge, please contact us via the contact form, subject: Help.
Please contact Gamedot service at [email protected] or by phone Monday through Friday from 8:00 am to 4:00 pm at 605 183 678.
We suggest conducting a simple test with your phone's camera:
- Perform is in a darker location.
- Point the camera lens at the sensor/dion in the remote.
- Observe the phone's screen:
- If you see a glowing spot it means that the sensor/pilot is working
- If you do not see any light it probably means: device is not powered, sensor/pilot is defective
Go to the SUPPORT tab and select Downloads. Then you need to enter the name of the product you are looking for so that the appropriate downloads appear.
Available software can be found at the very bottom of the product page under the Downloads tab.
Go to the SUPPORT tab and select Downloads. You then need to enter the name of the product you are looking for so that a list of available spare parts for that product will appear.
The available spare parts can be found at the very bottom of the product page under SERVICE PARTS.
Check which D-input or, X-input mode your gamepad works in. Most games should support both modes, unfortunately not all do. Please check with your games specifications to see if they support this type of communication.
Make sure you have the latest firmware.
The latest firmware can be found at the very bottom of the product page under the Downloads tab. Alternatively, go to the SUPPORT tab, select Download, and then type in the name of the gamepad.
