GENESIS - Warranty terms and conditions

WARRANTY GENERAL TERMS & CONDITIONS FOR "GENESIS" BRAND PRODUCTS (hereinafter "T&Cs")

1. The guarantee is provided by Impakt Spółka Akcyjna with its registered office in Mosina, at: Stanisława Lema 16 Street, 62-050 Mosina, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, IX Economic Department of the National Court Register, under KRS number: 0000585900, with NIP number: 7831720485, REGON number: 360441981, BDO number: 000003847, with the share capital of PLN 60,761,002.00 fully covered (hereinafter "Guarantor").
2. Liability under the warranty for defects is excluded, subject to paragraph 3 below.
3. The warranty does not exclude or limit the consumer's rights under consumer protection laws. In the event of non-conformity of the sold thing with the contract, the consumer buyer is entitled by law to legal remedies on the part and at the expense of the seller in accordance with applicable laws, and the warranty does not affect these remedies.
4. The warranty set forth in these T&Cs does not cover Genesis brand seats, for which the warranty terms and conditions are available at: https://pl.genesis-zone.com/file/FOTELEWarunkiGwarancjiEN2025.pdf
5. These T&Cs are effective as of June 1, 2025.

1. To the extent and under the terms and conditions provided for in these T&Cs - Guarantor guarantees to consumers the proper operation of GENESIS brand products (hereinafter "Product") used by the end customer (retailer, consumer) in an individual household in accordance with its intended use and the rules of use, as set out in the user manual, under conditions of normal use and maintenance, and undertakes to remove free of charge physical defects resulting from causes inherent in the Product, which are discovered and are reported before the expiration of the warranty period - under the terms and conditions set out in these T&Cs (hereinafter "Warranty").
2. The warranty applies to all Products distributed in Poland. This guarantee does not apply to trading between the Guarantor and its direct trading partners.
3. The Warranty covers only a Product that is new and undamaged at the time of first sale at retail. In the case of a Product that is sold as an incomplete or damaged item, the Warranty does not cover incomplete or damaged items.
4. The Guarantor does not conduct direct retail sales to consumers. Any warranty liability of the Guarantor is excluded. End customers are entitled to pursue warranty claims on general terms.
5. The Guarantor shall not be liable for financial losses or other civil law consequences caused by a defect in the advertised device.

1. The Warranty period is calculated from the date of the first sale of the Product at retail, subject to further provisions, and is as follows:
   1. 2 years - for all Products, unless otherwise indicated in these T&Cs;
   2. 3 years - for CPU water cooling (AIO) Products.
2. The Guarantor may provide a list of products on the website with an indication of the warranty period for each product. The warranty periods indicated on the website may be longer than those specified in paragraph 1 above.
3. The warranty period for batteries installed from new in the Products is 6 months from the date of first sale at retail and does not apply to natural wear and tear.

1. The warranty covers physical defects in the Products in the form of malfunctions, defects in materials and workmanship, manufacturing defects in the Product components, under conditions of normal use and maintenance or arising from causes inherent in the Product sold
2. The occurrence of a defect in the Product must be reported by the authorized person through the retail outlet where the purchase was made. The notification, at the request of the warranty holder, is made in each case by the business partner of the Guarantor (retail outlet) where the Product was purchased. The end customer shall report only to the Guarantor's partner, unless otherwise stipulated
3. For the Products indicated in § 5.1.2-3) and in case of expiration of more than 2 years from the date of purchase of the Product, the warranty holder may make a notification directly to the Manufacturer (Guarantor) through the contact form made available at https://genesis-zone.com/complaint selecting the type of notification "Manufacturer's warranty", and in case of its unavailability through another appropriate channel of complaint notification indicated by the Manufacturer, or alternatively through traditional correspondence to the above address
4. In order to facilitate and expedite the processing of complaints, the defect report should include:
   1. a) contact information of the complainant (including telephone number and e-mail address),
   2. b) comprehensive description of the defect,
   3. c) A clearly formulated complaint request,
   4. d) return contact information of the trading partner (retailer) and the end customer (claimant),
   5. e) photos and video recording with sound - in the case of visible or audible defects, the applicant should also provide.
5. The defect report must be accompanied by a copy (paper or electronic, i.e., scan) of the proof of the first retail purchase (receipt or invoice), based on which the warranty period is determined.
6. Complaints made under the guarantee may not be the basis for the Warrantee to withhold or refuse payment for the Product.
7. The Guarantor's service may ask for additional explanations or documentation (in particular, pictures of the product or video recordings)

1. In the event of a physical defect in the Product covered by the Warranty during the Warranty period, the Guarantor will repair the Product free of charge or replace the Product with a new one. It is permissible to replace the Product with a product in a different color variant.
2. If replacement of the Product is impossible or would require excessive costs, the Guarantor will repair the Product.
3. If repair of the Product is impossible or would require excessive costs, the Guarantor will replace the Product with a new one.
4. If repair or replacement will not be possible or will require excessive costs for the Guarantor, then the Guarantor will refund the entire price of the Product or will refund an appropriate part of the price of the Product taking into account the proportion in which the value of the Product with a defect remains to the value of the Product without a defect.
5. In the case of notification of a defect in accordance with § 6 item 3 (directly to the Guarantor with the omission of a retail outlet) - the provisions of paragraph 4 above do not apply, and the Guarantor in such a situation may, in addition to the actions indicated in paragraphs 1-4 above, in particular in the absence of availability of an identical product for replacement with an identical one, may replace the defective Product with another product from the Guarantor's offer of not lesser value. The Guarantor and the authorized person may also agree in writing or by e-mail on different conditions for the execution of the complaint.
6. In assessing the excessiveness of costs for the Guarantor, the Guarantor shall take into account all circumstances of the case, in particular the significance of the defect in the Product, the value of the defective Product and the excessive inconvenience for the Guarantor's holder resulting from the change in the method of exercising warranty rights.
7. In the case of replacement of the Product with a new one or refund of the entire price, the defective Product shall become the property of the Guarantor. If the defective parts are replaced as part of the repair, the replaced parts become the property of the Guarantor.
8. The guarantor cooperates and communicates with the business partner through which the application is handled.

1. The Eligible Person is obliged to deliver the Product to the Guarantor for repair on the agreed date, to the Guarantor's service center in Mosina, Lema 16 St. Delivery of the Product for the purpose of recognizing the warranty claim is always made through the Guarantor's business partner, at the expense of this partner or the end customer, depending on the arrangements between the partner and the end customer. The Guarantor's business partner is obliged to adequately protect the claimed product in the shipment from damage during transport, in particular by preventing the product from moving inside the shipping package.
2. Delivery of the Product directly to the Guarantor should be made by prior arrangement with the with the Guarantor. After the expiration of the period of 2 years from the purchase and the impossibility of delivering the Product through the Guarantor's business partner, any shipment of the Product to the Guarantor as part of a warranty claim must be agreed with the Guarantor's Service by e-mail correspondence to [email protected] (address for contact only - not for complaints)
3. The Guarantor will reimburse the authorized person for the documented costs of delivering the item. The warrantee is not entitled to reimbursement from the Guarantor for the cost of delivering the item for warranty repair, exceeding economically reasonable transportation costs.
4. In the case of an obviously and grossly unjustified claim, the Guarantor may demand from the claimant to repair the damage it has suffered in connection with such claim. In particular, the Guarantor may demand reimbursement of transportation costs. The burden of proof in this regard is on the Guarantor.

1. The Guarantor will perform its obligations within a reasonable time from the time the defect is reported. The Guarantor will endeavor to perform the repair within 14 days from the day the product is delivered to it for repair.
2. In justified cases, in particular due to the necessity of obtaining appropriate components, the repair period may be extended, but no more than up to 30 days from the date of delivery of the Product for repair, of which the claimant will be informed.
3. The aforementioned deadlines do not have to be met in case of failure to provide a description of the defect, submission of a misleading description of the defect, failure to provide adequate video or photos depicting the defect, and in case of unfounded complaints.
4. The Guarantor shall not be liable for failure to meet the deadline for processing a complaint if the delay is due to reasons beyond the Guarantor's control, including, in particular, force majeure (an external event, independent of the will of the parties, which could not have been foreseen or prevented, even with the exercise of due diligence), shortage of spare parts, delays on the part of the carrier or failure by the claimant to provide the required information or documents necessary for processing the complaint.

1. Use of the Product in a manner inconsistent with its intended use or operating instructions, including those resulting from: improper storage, installation inconsistent with the operating instructions, improper maintenance (if required), use of improper consumables (e.g. batteries), improper maintenance or operation (in particular, by connecting the Product to an electrical supply of improper voltage);
2. Improper installation or assembly of the Product;
3. Force majeure, events that occurred due to external causes not inherent in the Product, as well as acts or omissions of the holder of the Guarantee or third parties for whose actions the Guarantor is not responsible;
4. The performance of activities that, according to the user's manual, should be performed by the user or at the user's expense, such as, for example, installation and connection of the Product, maintenance, replacement of parts, cleaning, adjustment of the Product, replacement of accessories subject to periodic replacement (e.g., batteries after they have worn out), and damage or lack of proper operation resulting from the failure to perform or improperly perform the activities referred to in this subsection;
5. Mechanical, thermal, chemical damage and damage caused by external forces (lightning, power surges, flooding, fire, electrical discharges, contamination with dust, cigarette and e-cigarette smoke, etc.), as well as other damage in case of operation of the Product under conditions of moisture and flooding with liquid, as well as any other action inconsistent with the user's manual and lack of proper operation;
   1. Aesthetic defects in the form of scratches, cracks or varnish defects will be able to be recognized by the Guarantor only if the Product is new and has no signs of assembly or use;
6. Abnormal temperature of the working environment, in particular, too high or too low temperature of the working environment, or abnormal humidity of the working environment;
7. Use of incorrect software, not included with the Product, in case it is due to the user's interference (e.g. installation of incorrect drivers or use of software not provided by the Guarantor);
8. Damage or lack of proper operation resulting from arbitrary adaptations, alterations, breaches of seals or other protections of the Product or its parts, and other arbitrary interference with the Product inconsistent with the instructions for use;
9. for batteries - to the extent of their natural wear and tear, if included with the Product;
10. additionally for AIO water cooling products:
    1. The warranty does not cover defects resulting from improper use of the Product (the Products are consumer products), in particular for industrial or professional purposes (e.g., server rooms, data centers, cryptocurrency mining, etc.);
    2. Independent replacement or replenishment of the coolant is not permitted and will void the Warranty.
11. Physical interference with the Product (e.g., by replacing a component of the Product).

1. The Guarantor informs that in the event of a claim by the holder, the administrator of the personal data of the holder of the warranty is Impakt Spółka Akcyjna, based at 16 Lema Street, 62-050 Mosina, with KRS number 0000585900.
2. Personal data will be processed in order to recognize complaints.
3. For matters not regulated in this paragraph, the provisions of the privacy policy published on the website https://genesis-zone.com/privacy-policy shall apply accordingly.
4. This is English version of T&Cs for informational purposes only. In case of discrepancies between English and Polish version, Polish version that is available on the website https://pl.genesis-zone.com/warunki-gwarancji shall prevail.