I. Right of withdrawal.

1. Consumer customers may withdraw from the contract without giving any reason or incurring costs within 14 days, except when:
   • (a) the trader is not obliged to reimburse the consumer for the additional costs incurred by the consumer, when the consumer has chosen a method of delivery of the item other than the cheapest ordinary method of delivery offered by the trader,
   • (b) the consumer bears only the direct costs of returning the item.
2. The period for withdrawal from the contract begins:
   • (a) for a contract in the performance of which the trader delivers the thing, being obliged to transfer its ownership - from the taking of possession of the thing by the consumer or a third party indicated by him other than the carrier, and in the case of a contract that:
     • includes many things that are delivered separately, in batches or in parts - from taking possession of the last thing, batch or part,
     • involves the regular delivery of things for a specified period of time - from taking possession of the first thing
   • b) for other contracts - from the date of conclusion of the contract.
3. The right of withdrawal does not apply to the Consumer in cases of:
   • (a) contracts in which the subject of performance are things which, after delivery, by their nature, are inseparably combined with other things;
   • b) contracts in which the subject of performance are sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery;
   • c) contracts for the supply of newspapers, periodicals or magazines, except for a subscription contract;
   • (d) a contract concluded through a public auction;
   • e) contracts for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiration of the deadline for withdrawal from the contract and after the entrepreneur has informed him of the loss of the right of withdrawal;
   • (f) in which the subject of performance is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery
4. The customer should make a statement of withdrawal from the contract, which can be made in any form. To meet the deadline it is sufficient to send the statement before its expiration by mail to the address: Gamedot Spółka z ograniczoną odpowiedzialnością ul. Stanisława Lema 16, 62-050 Mosina or by e-mail to: [email protected].
5. Upon receipt of the statement of withdrawal by the Consumer from the contract, Genesis-zone.com will immediately confirm its receipt via e-mail to the address through which the statement was sent.
6. With the withdrawal from the contract, the Consumer is obliged to immediately return the goods to Genesis-zone.com, but no later than within 14 days from the day on which he or she withdrew from the contract For safety reasons, it is recommended to return the goods in their original, intact packaging.
7. The customer should deliver the returned goods by economy package to the address: Gamedot Spółka z ograniczoną odpowiedzialnością ul. Stanisława Lema 16, 62-050 Mosina.
8. The consumer shall bear only the direct costs of returning the item.
9. The consumer is responsible for any diminution in the value of the item resulting from the use of the item beyond what is necessary to determine the nature, characteristics and functioning of the item.
10. Genesis-zone.com shall refund all payments made by the Consumer (the price of the goods and the cost of delivering the thing) within 14 (fourteen) working days from the date of receipt of the declaration of withdrawal from the contract, in accordance with the rules described in Section VIII Refunds to Customers. Overpayments.

II. Refunds to Customers. Overpayments.

1. In the event of circumstances obliging Genesis-zone.com to refund the amounts paid by the Customer, Genesis-zone.com shall refund all payments made by the Customer, no later than within 14 days.
2. Genesis-zone.com shall refund the payment using the same method of payment that was used, unless the Customer has expressly agreed to a different method of refund that does not involve any additional costs for the Customer.
3. If the Customer made payment by credit card or electronic transfer, the refund shall be made to the bank account from which the payment was made. In the case of payment by traditional transfer, payment on delivery, or when, for reasons beyond Genesis-zone.com's control, identification of the bank account from which the payment was made is impossible, the refund will be made after Genesis-zone.com receives the refund instruction from the Customer. The refund will be transferred to the Client's bank account only on the basis of the Client's instruction. The instruction is given to Genesis-zone.com via the contact form on the Help pages or by sending an email from the address used when placing the order to [email protected]. Genesis-zone.com reserves the right to verify the identity of the Customer submitting the return instruction.
4. Genesis-zone.com shall not be liable for any failure to refund or delay in refunding the amount due if the Customer, who is not a Consumer, fails to indicate the bank account number to which the payment is to be made, despite a request sent to his/her email address, or if the Customer fails to provide Genesis-zone.com with all the information necessary to make the payment. Genesis-zone.com shall not be liable for any failure or delay in making the refund if it is due to the Customer providing incorrect personal information (name, surname, address) or an incorrect account number.